Frequently Asked Questions

WHAT ARE YOUR SHIPPING TIME ESTIMATES?

We aim to pack and ship all items within 3 working days of purchase. In case an item is made to order we will let you know how long it takes until it is ready for delivery. For customers living outside the EU: Officially delivery takes between 5-10 weekdays. As far as our experience goes shipping might actually take a little bit longer (and sometimes even less time). We will send you an email including a tracking number once your parcel is on its way.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Visa, MasterCard, American Express, or regular account payments all through PayPal

CAN I BUY redo* PRODUCTS IN STORES?

The only store that redo* products are available for sale is in Aigio, redo* store itself! You can find us at google map

WHERE ARE redo* PRODUCTS MADE?

redo* products are made with lots of love in Aigio, Greece.

RETURNS & EXCHANGES?

If though, for any reason, you are not happy with your purchase, just send it back right away in the state you received it and we will refund the money via PayPal (excluding shipping costs).

IS THERE A WARRANTY?

Yes! All redo* bags and scarves have a 1 year limited warranty against defects in material and workmanship. Tobacco cases and wallets have a 6 month limited warranty. Please return the defective product to our address.

CAN I ORDER OVER THE PHONE?

Absolutely, just give us a call (26910 61419) Monday-Friday 11am-15pm and 18pm-21pm EST and we’ll be happy to take your order.

DO I NEED A PAYPAL ACCOUNT TO PURCHASE FROM THIS STORE?

Yes, you are required to have a PayPal account to purchase from this store. In case you don’t have one, when you check out at the payment you can chose the option “cash on delivery” with an extra cost of 2 euros.

HOW SECURE IS THIS STORE?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

HOW MUCH DOES SHIPPING COST?

The actual fees are as follows:

Greece

ACS COURIER: 0g-2kg 5,40 € cash on delivery: 2 € extra

Hellenic Post: 0g-350g 3,50 € 350g-2kg 4,50 € cash on delivery: 2 € extra

 

Rest of the World

Hellenic Post: 0g-2kg 24,00 €

DO YOU SHIP INTERNATIONALLY?

We ship to wherever you are.